ARLETTIE ONLINE SAS
Updated on 24/02/2026
This website https://www.shop.keringprive.com is published by ARLETTIE ONLINE, SAS with a share capital of €10,000, registered with the Paris Trade and Companies Register under number 841 311 731, whose registered office is located at 17 Avenue Raymond Poincaré – 75116 Paris, and registered with the Paris Trade and Companies Register under number 478 130 388 (hereinafter “Arlettie”).
Access to the event sales organized on the website https://www.shop.keringprive.com (hereinafter referred to as the “Site” or “Kering Privé Site”), published by ARLETTIE ONLINE, implies unconditional acceptance of these terms and conditions, which are intended to define the terms of distance selling between Arlettie and the Client, from order to payment and delivery.
To contact our Customer Service:
- Monday to Friday from 9:00 am to 6:00 pm via the contact form.
The terms used in these General Terms and Conditions, whether in the singular or plural, shall have the following meaning:
Arlettie e-Shop (https://www.shop.keringprive.com): means the Arlettie e-Commerce Solution dedicated to Kering Privé for the organization of all Private Sales, managing the entire catalog and commercial Transactions including the Cart, the storefront, the homepage, My Account pages, Client Service pages, Product category pages, and Product detail/listing pages.
My Account e-Shop: means the personal space of an End-Client on the e-shop, allowing them to:
- view the history and status of their orders, along with the associated tracking links, and download invoices related to each order;
- view their personal information, which cannot be modified;
- manage their delivery addresses, which may be modified.
Arlettie Guest Platform (keringprive.com): means the online platform developed and maintained by Arlettie to manage invitations, sponsorships, profiles, and access to Private Sales, as well as all elements linked to the “My Account” section on https://keringprive.com (personal information, order history).
My Account Guest Platform: means the personal space accessible by an Eligible Person after registering on the Arlettie Guest Platform, allowing them to:
- consult past, current, and upcoming events to which the Eligible Person has been invited;
- invite their Friends & Family;
- view their order history as well as the status of events relating to their current order;
- manage their personal information and communication preferences.
Business Day: means any day from Monday to Friday inclusive, excluding public holidays in France.
Cart: means the Arlettie e-Commerce Solution used to create the purchasing process for Products, including, without limitation, the “shopping cart” identifying the Products to be purchased and the checkout process which consists of all checkout website pages, enabling an Eligible Person to complete a Transaction with the appropriate fraud, tax, and duties application, and including the post-purchase confirmation of the Transaction.
Eligible Persons: means the list or categories of persons communicated by Kering for each Private Sale. Eligible Persons are Kering employees and their Friends & Family.
Employee Data: means all information relating to an identified or identifiable employee.
End-Client: means the clients who purchase Products during Private Sales through the Arlettie e-Commerce Solution. End-Clients must be Eligible Persons.
Friends & Family: means any persons invited by a Kering employee via the dedicated Arlettie Guest Platform.
Global-E: means Arlettie’s authorized subcontractor, Global-E (acting in its own name but on behalf of Arlettie), which acts as the merchant of record for all sales of Products purchased on the Store through the e-Commerce Solution and shipped to a delivery address outside of France.
Order: means any purchase of one or more products made by an End-Client on the Website, under the conditions set out in these General Terms and Conditions of Sale.
Private Sale: means the sales of Products organized on the e-Commerce Solution and accessible to Eligible Persons with specific access conditions and quotas defined for each event.
Territory: means the countries where Kering has employees: Aruba, Australia, Austria, Bahrain, Belgium, Brazil, Canada, Chile, Croatia, Czechia, Denmark, Dominican Republic, France, Germany, Greece, Guam, Hong Kong SAR, Hungary, India, Ireland, Italy, Japan, Republic of Korea, Kuwait, Luxembourg, Macau SAR, Malaysia, Mexico, Monaco, Morocco, Netherlands, New Zealand, Norway, Panama, Philippines, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, Serbia, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, Taiwan Region, Thailand, Türkiye, United Arab Emirates, United Kingdom, United States of America, Vietnam. This list may be amended from time to time.
Transaction: means the sale of one or more Product(s) and/or any other products or services offered by Arlettie (such as shipping fees, taxes, duties, etc.) to an End-Client through a single order.
These General Terms and Conditions are intended to define the conditions of access to and use of the services offered to End-Clients, as well as the rights and obligations of End-Clients when using such services.
Access to the sales is subject to the prior registration of Kering employees on the Arlettie Guest Platform and to the invitation of Friends & Family by employees.
Registration for the services entails the full, unconditional, and complete acceptance of the contractual documents, which the End-Client acknowledges having read and understood in their entirety. These documents, forming an indivisible whole, include:
- Kering Privé Privacy Policy Notice;
- Terms of Sale;
- These General Terms and Conditions, including the privacy policy available at the bottom of each page of the Site;
- Any orders delivered outside France, which require acceptance of the Global-E General Terms and Conditions of Sale.
In the event of a contradiction between documents of a different nature or rank, the provisions contained in the document of higher rank shall prevail with respect to the conflicting obligations of interpretation. In the event of a contradiction between documents of the same nature, the most recent documents shall prevail over the others.
Any order placed on https://www.shop.keringprive.com implies the prior and unrestricted acceptance of these General Terms and Conditions of Sale, which are governed by French law. By ticking the box “I have read and I accept the General Terms and Conditions of Sale,” the user acknowledges having read and accepted these General Terms and Conditions. Without ticking the box provided for this purpose, the Client will not be able to place an order.
Arlettie reserves the right to adapt or amend these General Terms and Conditions of Sale at any time. The applicable General Terms and Conditions of Sale are those in effect on the day of the order. By placing an order on https://www.shop.keringprive.com, the Client certifies that they are an Eligible Person and acknowledges that they have full legal capacity to commit under these General Terms and Conditions of Sale when carrying out transactions on https://www.shop.keringprive.com.
Access to Private Sales is strictly reserved for Eligible Persons who have previously registered on the Arlettie Guest Platform.
Products are purchased strictly for personal or family use. Any resale of Products is strictly prohibited.
Any person wishing to place an order must first accept these General Terms and Conditions in their latest version.
Registration for the services is carried out on the Arlettie Guest Platform, the access link to which is provided by the Kering Privé teams.
The End-Client acknowledges that Kering Privé reserves the right to suspend or withdraw their access to the services if the End-Client fails to comply with all the provisions set forth in the contractual documents, which they accept unconditionally.
The End-Client further acknowledges that Arlettie reserves the right to deny access to any person who has previously registered and/or whose registration has been terminated by Kering due to a breach of these General Terms and Conditions.
The terms relating to the processing of personal data are set out in Article 9 of these General Terms and Conditions of Sale.
The Website is accessible 24/7, except during maintenance operations.
Sales are accessible on the dates and times communicated to Eligible Persons. Such dates and times are sent to them by email and are also available in the personal space of the Arlettie Guest Platform.
Acceptance and confirmation of the order are carried out through a series of successive data entries on the following screens:
- Login to the Arlettie Guest Platform via Single-Sign-On (SSO) for Kering employees, or via a link automatically sent after entering the email address for other Eligible Persons.
- Acceptance of the contractual documents.
- Selection of items and addition of chosen Products to a reserved cart.
- Validation of the shopping cart and acceptance of these General Terms and Conditions of Sale.
- Entry of a delivery address and selection of the delivery method.
- Selection of the payment method and confirmation of the chosen payment method.
- Acceptance of these General Terms and Conditions of Sale and the Global-E Terms and Conditions in the case of an order outside France.
The sale and delivery of any Product is subject to stock availability.
Each Private Sale may be subject to restrictions regarding the number of Products or categories of Products that can be purchased per Customer and per sale (“Quotas”).
Quotas are displayed on the https://shop.keringprive.com website. They must be strictly observed.
Before any validation, the purchaser shall be informed of the delivery times, in accordance with Article L.111.1 of the French Consumer Code.
Once payment has been accepted, the End-Client will receive a confirmation email of the order, summarizing all items ordered, the billing and delivery addresses, as well as the start date of the shipping window.
The validation of the order by the End-Client and the order confirmation sent by email by Arlettie, following payment acceptance, constitute the conclusion of a sales contract between the parties and acceptance of these General Terms and Conditions of Sale.
Product Information
Information on the Products and their prices will be displayed on the https://shop.keringprive.com website.
All photographs used to illustrate the Products are for illustrative purposes only and may not represent the Products accurately or identically. Arlettie shall not be responsible for a claim that the Product received does not identically match the Product shown on the https://shop.keringprive.com website.
Arlettie is not the manufacturer of the Products sold on the https://shop.keringprive.com website. While we work to ensure that Product information on our Website is correct, actual Product packaging and materials may contain more and different information to that displayed on the https://shop.keringprive.com website. All information about the Products on our Website is provided for information purposes only. We recommend that you do not rely solely on the information presented on the https://shop.keringprive.com website. Please always read labels, warnings and directions provided with the Product before use.
The price of each Product displayed on the Website is inclusive of all applicable taxes, to which shipping, taxes, and duties (if any) will be added, depending on the End-Client’s order and local regulations, as indicated to the End-Client prior to payment of the order.
The price of the Products purchased must be paid in full, in cash, on the day the order is placed by the Client.
Payment is made online using the following payment methods: PayPal and Apple Pay accounts, American Express, Diners, Discover, JBC, MasterCard, and VISA for all countries.
The following additional payment methods are also available depending on the country: Alipay HK, GrabPay, Kakao, KCP, Klarna, Mistercash, MOLPay, Online Bank Transfer, and Twint.
The request for authorization to debit the card is made at the time the order is validated on the Website, except in the event of server unavailability. Arlettie reserves the right to make a new debit authorization request in the event that the first could not be processed due to server unavailability.
In the event of a payment default, an incorrect address, or any other anomaly provided by the End-Client at the time of order validation, Arlettie reserves the right to block the End-Client’s order and to contact the End-Client in order to obtain the necessary corrected information.
Arlettie implements all necessary measures to ensure the confidentiality and security of banking data transmitted on the Website. The Website is equipped with an online payment security system that encrypts the Client’s data. Payment information is transmitted according to the highest security standards. The transmission of banking data is guaranteed by Arlettie’s partners: Shopify Payment and Global-E. Shopify Payment acts as a technical service provider; as such, it does not handle disputes related to orders, which are dealt with directly by Arlettie.
All information exchanged to process payment is encrypted using the SSL (Secure Socket Layer) protocol: this data cannot be detected, intercepted, or used by third parties. At no time do the End-Client’s financial data transit through Arlettie’s computer systems. Shopify Payment and Global-E verify that the connection with the End-Client’s browser is secure before transmitting the payment form to the banking institution that performs the financial transaction.
In accordance with Article L.221-11 of the French Consumer Code, the End-Client shall receive, at the latest upon delivery, for each Product, an invoice detailing the price of the Products and any applicable delivery charges payable by the End-Client.
Products shall be delivered to the address indicated by the End-Client at the time of order validation. By default, invoices are available in the End-Client’s personal space at the time the order is handed over to the carrier.
Arlettie offers the following types of delivery:
Standard home delivery in France and internationally;
Standard delivery to a pick-up point in France;
Secured delivery for certain jewelry orders in France.
The delivery price will vary depending on each sale.
Once the order has been handed over to the carrier (status “shipped”), an email containing the tracking link for the order will be sent to the End-Client.
Upon delivery, responsibility is transferred to the End-Client.
In the event of a delay in delivery not justified by a case of force majeure, the Client may request the termination of the sale and obtain reimbursement of the amounts paid in connection with the sale within a maximum period of thirty (30) days.
You acknowledge that Products sold on the Store include unsold items or items withdrawn from the traditional retail network due to minor defects, visible or otherwise, and that such Products are sold in limited quantities.
Withdrawal period – exclusions of the right of withdrawal
End-Clients residing in the European Union and the United Kingdom may change their mind and return their order within fourteen (14) calendar days from the date of receipt or collection of the entire order.
The 14-day period referred to above shall begin the day after delivery of the order validated by the End-Client. This 14-day period starts at the first hour of the day following delivery and ends at the last hour of the fourteenth day.
If this period expires on a Saturday, Sunday, or public holiday, it shall be extended until the next working day.
During this period, Products may be returned undamaged, without justification and without penalty. If damaged Products are received, the procedure set out in Article 7.2 shall apply.
After contacting Customer Service to validate the return request, the End-Client will receive instructions to organize the return by the method of their choice. The risks and costs associated with this return remain the responsibility of the End-Client.
If the order is shipped to the following countries: Australia, Canada, Hong Kong SAR, Japan, Kuwait, Macau SAR, Malaysia, Republic of Korea, Singapore, Switzerland, Taiwan, the United Arab Emirates, or the United States, the End-Client shall not be entitled to exercise the right of withdrawal.
All Products may be subject to withdrawal, except those excluded by law under Article L221-28 of the French Consumer Code, such as customized Products, unsealed Products that cannot be returned for hygiene reasons (e.g., worn tights), etc.
Arlettie undertakes to refund all sums paid (excluding return costs) within 5 days following receipt of the order in its warehouses. This period may be extended if the return slip does not match the returned order, or in the absence of such slip, at the following addresses, depending on the addresses indicated on the return slip provided by our Customer Service:
SED ARL - Service Retour Zone Industrielle de Moimont Bâtiment A2 1 Rue Jean Jaurès 95670 Marly-la-Ville, France
or
CROSSLOG KP - Service Retour 104 rue Denis Papin 77550 Moissy-Cramayel, France
The refund shall be made using the same payment method used for the original order.
Failure to comply with the procedure described above and the deadlines set forth shall prevent the End-Client from exercising the right of withdrawal.
If the End-Client has received an incorrect or defective Product, they must contact the Arlettie Support Team through the Help Center section of https://shop.keringprive.com as soon as the order is unpacked.
The End-Client must provide the order number and detailed pictures showing the damages rendering the Product unusable, or pictures evidencing that the Product received differs from the Product ordered.
For such requests, the Arlettie Support Team will provide the End-Client with a prepaid return label, instructions, and a Return Slip that must be included in the return package.
All Products must be returned in their original packaging, in new condition, suitable for resale, intact and complete. They must not have been worn (other than for fitting purposes) and must be accompanied by all accessories, user manuals, and documentation.
Refunds will be processed after receipt of the Product in the warehouse.
In all cases, the provisions of Article 8.1 on statutory warranties shall apply. Accordingly, a non-conforming Product delivered may only be replaced, subject to availability, or refunded.
Arlettie undertakes to refund all sums paid (including return costs) within 5 days following receipt of the order in its warehouses. This period may be extended if the return slip does not match the returned order or in the absence of such slip.
The refund shall be made using the same payment method used for the original order.
Failure to comply with the above procedure shall prevent the End-Client from claiming a return for non-conforming or defective Products.
International authorities such as UNECE and the IATA Dangerous Goods Regulations classify Products containing fragrances and perfumes as dangerous goods (“Dangerous Goods”), which are subject to strict shipping requirements.
The returns process for Dangerous Goods differs from that of non-Dangerous Goods, as no returns are authorized in any country and the right of withdrawal does not apply.
Only refund requests for non-conforming or defective Products, or disputes relating to delivery, will be accepted.
At the time of unpacking the order, if the End-Client notices that a Product is missing, they must contact the Arlettie Support Team through the Help Center section of keringprive.com.
A handwritten sworn statement, the details of which will be specified, will then be requested by the Arlettie Support Team to assess the request.
At the time of receiving the order, if the End-Client notices that the parcel is damaged and a Product is missing, they must contact the Arlettie Support Team through the Help Center section of keringprive.com.
Photos of the parcel and a handwritten sworn statement, the details of which will be specified, will be requested by the Arlettie Support Team to assess the request.
If, within two (2) Business Days following the receipt of the tracking link from the carrier, the End-Client observes no update in the delivery status and no precise information via the online tracking, they are invited to contact the Arlettie Support Team via the Help Center.
The Arlettie Support Team will then open an investigation with the carrier and will inform the End-Client by email that an investigation has been opened and provide information on the applicable timelines. Standard carrier investigation times are thirty (30) Business Days, but Arlettie undertakes to resolve the investigation with the End-Client within fifteen (15) Business Days.
If the parcel is found, it will be immediately delivered to the End-Client, who will be informed accordingly. If the parcel is not found, it will be considered lost, and the Arlettie Support Team will process a full refund of the order amount as soon as the investigation is completed.
All Products sold during a Kering Privé event on Arlettie’s Website benefit from the statutory warranty of conformity (Articles L217-1 et seq. of the French Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code), allowing you to return defective or non-conforming Products.
The End-Client has a period of two years from the delivery of the Product to act under the statutory warranty of conformity. In such a case, the End-Client may choose between repair or replacement of the Product, subject to the cost conditions set out in Article L217-9 of the French Consumer Code, and depending on stock availability. If both solutions are impossible to implement within 30 days of the Client’s request, Arlettie will proceed with a full refund against return of the Product.
It is recalled that the statutory warranty of conformity applies independently of any commercial warranty that may be granted by the manufacturer or by Arlettie.
Furthermore, if the End-Client decides to invoke the warranty against hidden defects of the item sold under Article 1641 of the French Civil Code, they may choose between cancellation of the sale or a reduction in the sale price. It is the Client’s responsibility to prove that the defect existed prior to delivery of the Product and was not apparent at the time of delivery.
Products sold online by Arlettie are not subject to any commercial warranty, including manufacturer warranties, as Arlettie is not a party to such warranties. Accordingly, all Products available online are excluded from such commercial warranties.
As a result, no purchaser may claim the benefit of such warranties. Any manufacturer warranty may, however, be indicated on the Product description sheet at the time of sale on the Arlettie Website. The scope and duration of such commercial warranties vary depending on the brand and manufacturer.
The contractual warranty granted by the manufacturer is that usually granted by the supplier to its clients. In any case, Arlettie cannot be held liable in the event the manufacturer refuses to apply its warranty.
In any case, commercial warranties shall not apply to any Product modified, repaired, integrated, or added to by the purchaser or any other person not authorized by the supplier of said Product or service. Nor shall they cover Products damaged during transport or due to misuse.
The use and processing of the personal data we collect from, or provided by, you through the Https://shop.keringprive.com website is governed by our Privacy Policy as well as Kering´s that you will be asked to accept when registering and creating your Account.
Pour garantir le meilleur service possible au End-Client, et pour assurer la gestion de la relation client Arlettie doit collecter les données personnelles (telles que le nom, l’adresse postale, l’adresse e-mail, le numéro de téléphone, etc.) qui sont communiquées par le End-Client ou que nous obtenons au fil des achats.
Toutes ces informations sont réservées à une utilisation strictement interne. Arlettie ne conserve les données du End-Client que tant que cela s'avère nécessaire pour exécuter ses services ou tant que la loi l’oblige à le faire. Les traitements des données effectués sur le site https://shop.keringprive.com sont déclarés à la CNIL.
La société ARLETTIE ONLINE, société par actions simplifiée, immatriculée au RCS de Paris, sous le numéro 841 311 731 dont le siège social est sis 17 Avenue Raymond Poincaré – 75116 Paris, est responsable du traitement de vos données personnelles en vertu de la Loi Informatique et Libertés du 6 janvier 1978 et de la Directive de l'Union européenne 95/46/CE.
Conformément à ces textes, le End-Client dispose d'un droit d'accès, de rectification, d'opposition et de suppression des données le concernant. Si le End-Client souhaite exercer ses droits, il peut contacter le Arlettie Support Team. Sous réserve de l’accord préalable du End-Client, l'utilisation des données personnelles peut permettre d’envoyer des communications relatives aux ventes à venir. Le End-Client peut à tout moment donner ou retirer son consentement pour recevoir ces offres en se rendant sur son compte Client (https://www.keringprive.com/account).
A cookie is a small text file placed on the End-Client’s computer, mobile device, or any other device. It allows the collection of anonymous browsing data in order to optimize the Website experience. Cookies are essential to facilitate navigation during online purchases and to improve the Website’s usability.
Through cookies, the End-Client benefits from personalized functionalities. For example, Arlettie may recognize the End-Client and remember their preferences during navigation or on subsequent visits. Cookies also enable Arlettie to improve the functioning of the Website, analyze traffic, and ensure performance and reliability.
Cookies present no risk to the End-Client’s device: they cause no damage, cannot contain viruses, and do not run automatically. Furthermore, they do not allow access to personal information stored on the End-Client’s device. Under no circumstances do cookies record sensitive data such as addresses, passwords, or the End-Client’s banking information.
The End-Client may at any time choose to delete and/or block cookies through their browser settings. Cookie management varies by browser, but is generally accessible via the “Preferences” or “Tools” menus at the top of the screen. For detailed instructions, the End-Client may consult the “Help” menu of their browser.
It should be noted, however, that if the End-Client disables or refuses all cookies, certain features or services offered by Arlettie may not function properly, or may even be completely inaccessible.
All elements of the Website https://shop.keringprive.com that are trademarked (photos, product sheets, descriptions, layout, etc.) are the exclusive property of Kering Privé, which grants Arlettie a right of use for the organization of its Private Sales.
All trademarks, visual or audio texts, comments, works, illustrations, and images reproduced on Arlettie’s Website are protected under copyright, trademark law, and image rights belonging to Kering and its affiliated brands.
All other elements are the full and exclusive property of Arlettie.
Any reproduction or representation, in whole or in part, constitutes an infringement that may engage the civil and criminal liability of its author. Any user operating a website, blog, or other platform and wishing to include a simple link redirecting directly to the homepage of the Kering Privé website must first request authorization from ARLETTIE ONLINE.
Any hyperlink redirecting to the Kering Privé website using “framing” or “in-line linking” techniques is strictly prohibited. In all cases, any link, even tacitly authorized, must be removed upon simple request by the company.
You agree that these T&Cs do not intend to confer and do not confer any rights or remedies upon any person other than the parties to these T&Cs.
When you use the https://shop.keringprive.com website, you may also be using the services of one or more third parties, such as a payment service provider and Global-E as a cross-border company. Your use of these third-party services may be subject to the separate policies, terms of use of these third parties. We advise you to refer to these third parties’ policies in the dedicated link.
You acknowledge that you connect to the https://shop.keringprive.com website and use its services at your own risk. Arlettie holds no responsibility for any direct or indirect damages a user or a third party may suffer for any reason whatsoever as a result of the use or the connection, the access or inability to log in, or failure of the https://shop.keringprive.com website. Arlettie shall take all reasonable measures to ensure the availability of https://shop.keringprive.com at all times and specifically during the Private Sales. However, since the transactions are made via the Internet, Arlettie cannot guarantee the quality of the networks outside of its offices. Technical interruptions are possible.
Arlettie shall attempt to inform its Customers of the reasons for an interruption, to the best of its ability, but holds no responsibility in the event of a delay. Arlettie is not responsible for any delay or failure to perform any of its obligations under these T&Cs if the delay or failure is caused by a force majeure event or an Act of God as such terms are defined by the laws and case law of the applicable jurisdictions or arises from any cause which is beyond its reasonable control.
Nor in any event will Arlettie be liable for any indirect, incidental, consequential, special, punitive or exemplary damages, or any other damages arising out of or in any way connected with the store, the software, and any information available in connection therewith, or inability to use the software, subscriptions or any information, even in the event of the Arlettie’s or its affiliates’ fault, tort (including negligence), strict liability, breach of contract, or breach of the Arlettie’s warranty and even if the Arlettie has been advised of the possibility of such damages. These limitations and exclusions regarding damages apply even if any remedy fails to provide adequate recompense.
You agree to defend, indemnify and hold harmless the Arlettie, its licensors, the Merchant and its and their affiliates from all liabilities, claims and expenses, including attorneys’ fees, that arise from or in connection with breach of these T&Cs. Arlettie holds the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. This section regarding responsibilities shall survive termination of these T&Cs.
Arlettie and its affiliates will not be responsible for losses that were not caused by any breach on our part, or any indirect or consequential losses that were not foreseeable to both you and us when the Contract was formed.
In case of scheduled maintenance of the https://shop.keringprive.com website, Arlettie may inform you through an online notice in the case of systems’ maintenance and shall not be held responsible for any incurring ensuing delays or consequences.
In the event of a dispute arising out of this contractual relationship, the parties agree, prior to any legal action, to seek an amicable solution. In accordance with Article L.152-2 of the French Consumer Code, the Client is informed that, in the event of a dispute, they may have recourse to a conventional mediation procedure or any other alternative method of dispute resolution.
ARLETTIE ONLINE is a member of the Fédération du e-commerce et de la vente à distance (FEVAD) and of the e-commerce mediation service (60 rue la Boétie – 75008 Paris – relationconso@fevad.com, www.fevad.com). For information on how to refer a matter to this mediation service, please click here.
The competent court in the event of a dispute shall be that of the defendant’s place of residence.
The Website complies with French law, and under no circumstances does Arlettie provide any guarantee of compliance with local laws that may apply to you if you access the Website from other countries.
13.1. Mediation (for EU and French customers)
For Customers located in France: if a dispute arises between you and Arlettie with no satisfactory resolution, you can raise a mediation by contacting:
CM2C
49 rue de Ponthieu 75 008 PARIS
Phone : 01 89 47 00 14
Website : https://www.cm2c.net/declarer-un-litige.php
Email : litiges@cm2c.net
For Customers located in the European Union: You as a consumer can initiate the mediation process via the online dispute resolution platform developed and managed by the European Commission at the following address: https://consumer-redress.ec.europa.eu/index_en.
13.3. Miscellaneous
If any of the provisions of these T&Cs is deemed invalid, void, or for any reason unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of any remaining provision.
If you breach these T&Cs and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these T&Cs.
These T&Cs shall apply to the maximum extent permitted by applicable law. If the laws of your jurisdiction prohibit the application of some or all of the provisions, of this section alone, such provisions will not apply to you.
Except as otherwise expressly stipulated in these Terms of Sale, in the event that any provision of these Terms of Sale shall be held by a court or other tribunal of competent jurisdiction to be unenforceable, such provision will be enforced to the maximum extent permissible and the remaining portions of this Agreement shall remain in full force and effect.
Upon receipt of your infringement notice we may take certain actions, including removing information or an item, all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defenses, for all of which we hold an unmitigated discretion to execute.